MAKING PAYMENT PROCESSING DELIGHTFUL AT OPTUM

ux research & testing, information design

Served as UX lead on a project to redefine, streamline, and modernize payment processing and claim reconciliation for 100,000+ healthcare professionals. 

BUILDING USER TRUST AT UNITEDHEALTHCARE

ux research, testing, strategy, and design

Served as UX Lead on a 5 million dollar project that revolutionized the provider experience for UnitedHealth Premium, a program helping 300,000+ physicians improve their quality of care. 

rapid product design AT OPTUM

lean ux methods, rapid product ideation

Served as UX designer on the project that successfully launched Good Sleep, an off-the-shelf sleep improvement solution that combines cognitive behavioral sleep therapy with access to Optum sleep coaching specialists.  

TRUSTED DEVICE AUTHENTICATION for GM Vehicles

Served as Lead Product Designer on the design of the Trusted Device platform for GM vehicles, allowing customers to use their phone as means to passively authorize sensitive functions in the vehicle, such as profile lock, account sign in, purchasing, and secure transfer of chat messages.

a safe and SIMPLE PHONE app for the vehicle

automotive ui, figma libraries & prototyping

Served as Lead Product Designer on the design of the telephone application and all telephony user experiences for all General Motors vehicles including Buick, Chevrolet, Cadillac, and GMC.